Job Title: Customer Service Representative (Contract-to-Hire)

Customer Service / Administrative
Job Post Open Dates: 11/14/26 - 1/1/27
Work Type: On-site
Location: Tulsa, OK

About the Role
Our client, an established Tulsa-area company, is seeking a Customer Service Representative for a contract-to-hire opportunity. This position is the voice of the company for its customers, responsible for answering questions, resolving issues, and making sure every interaction is professional, accurate, and helpful. The ideal candidate is patient, personable, and organized, enjoys solving problems, and is looking for a path to a permanent role with a growing team.

Responsibilities:

• Respond to customer inquiries by phone, email, and other channels in a timely, professional, and courteous manner
• Provide accurate information about products, services, orders, and account details
• Enter, update, and track customer orders, requests, and account information accurately
• Research and resolve customer issues and complaints, escalating to the appropriate team or manager when needed
• Follow up with customers to confirm their concerns have been resolved and they are satisfied
• Document all customer interactions and maintain accurate records in the company’s systems
• Collaborate with sales, operations, billing, and other departments to resolve issues and keep customers informed
• Identify recurring issues and recommend ways to improve the customer experience
• Handle confidential customer information with care and discretion
• Assist with additional projects and other duties as assigned

Candidate Requirements
Required:

• High school diploma or equivalent
• Prior customer service experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software
• Strong organizational and time management skills, with the ability to manage multiple priorities
• High attention to detail and accuracy
• Patient, professional demeanor with a service-first mindset
• Ability to handle confidential information with discretion and integrity

Preferred:

• Associate’s degree or some college coursework in Business or a related field
• Experience with CRM or order management software
• Experience in a call center, inside sales, or account support environment
• Strong problem-solving skills and the ability to stay calm under pressure
• Demonstrated reliability, accountability, and a team-first attitude

Compensation and Benefits
Pay: $15 to $20 per hour DOE
Employment Type: Contract-to-Hire
Hours: Full-time, standard business hours
Career Growth: Opportunity to convert to a permanent role and grow within an established organization.

About Fuse3 Solutions
Fuse3 Solutions is a professional staffing agency serving Oklahoma employers and job seekers with relationship-driven recruiting and personalized hiring solutions. As one of Oklahoma’s trusted recruitment agencies, we specialize in direct hire, contract, contract-to-hire, and temporary staffing across accounting, finance, IT, administrative, legal, human resources, and other professional industries.

Whether you’re searching for your next career opportunity or looking to build a stronger team, our job placement services are designed to create lasting connections that benefit both candidates and employers. At Fuse3, we believe the right fit is about helping people and businesses thrive.

To learn more about our services or explore additional opportunities, visit www.fuse3solutions.com

Tulsa Office
5314 S Yale Ave, Suite 910
Tulsa, OK 74135
(918) 949-9905

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Fuse3 Solutions is an Equal Opportunity Employer. Fuse3 Solutions provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.