Application Analyst

Job Summary
The Application Analyst is responsible for the design, build, testing, validation, and ongoing support of assigned applications. This role partners closely with clinical, operational, and technical teams to optimize workflows, implement system enhancements, and provide high-quality application support across the organization.

Key Responsibilities

• Develop and maintain deep knowledge of functional workflows and supporting application functionality

• Participate in future-state workflow analysis and complete system configuration to support optimized processes

• Collaborate across interdisciplinary teams to design, implement, and enhance application solutions

• Identify system optimization opportunities and partner with vendors, IT, project teams, and end users to deliver improvements

• Research and analyze complex issues, providing effective solutions and alternative options when system limitations exist

• Provide Tier 2 support for application incidents escalated from the Help Desk

• Maintain accurate and up-to-date technical and end-user documentation

• Implement system changes using established change management processes and departmental policies

• Deliver a high level of customer service while promoting the organization’s Mission, Vision, and Values

Decision Making & Working Relationships

• Exercises independent judgment in resolving complex problems, subject to general review

• Leads and coordinates activities of others without direct supervisory responsibility

• Works closely with internal and external customers, patients, clinical staff, and leadership, including frequent interaction with Director-level stakeholders

Travel Requirements

• Ability to travel for Epic training and certification

• Occasional travel to remote work sites as needed

Required Skills & Experience

• Minimum of 1 year of related application, IT, or healthcare systems experience

• Ability to obtain and maintain Epic certification in assigned application module(s)

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively across teams

• Strong organizational skills with the ability to meet deadlines in fast-paced environments

Education & Certification

• High school diploma or GED required

• Epic certification in assigned module(s) required (must obtain and maintain)