Infrastructure Systems Analyst

This role supports enterprise infrastructure and end user computing environments across a large, multi-site organization. You will work closely with IT teams and business partners to design, implement, and support systems that people rely on every day.

This is a broad, hands-on infrastructure role for someone who likes variety, ownership, and solving problems across multiple technology domains.

What you will be doing

• Partner with IT and business teams to evaluate, implement, and support infrastructure and end user technologies

• Support environments across compute, storage, networking, collaboration, and voice

• Install and maintain system upgrades, patches, and new software releases

• Perform system configuration, tuning, and ongoing operational support

• Provide administration and technical support across servers, networks, storage, operating systems, and enterprise platforms

• Participate in infrastructure projects using Agile or Waterfall methodologies

Technical experience

• Designing and supporting large, heterogeneous environments including:

  • Windows Server

  • Linux

  • IBM Z or mainframe environments

• Experience supporting enterprise networks across multi-site, multi-domain environments

• Strong experience with collaboration and workflow platforms such as SharePoint and OnBase

• Familiarity with SDLC and structured project delivery methodologies

• Understanding of contact center supporting systems is a plus

• Experience with Knowledge Centered Support practices is a plus

What they are looking for

• 4+ years of relevant infrastructure or systems administration experience

• Strong communication skills with the ability to consult and partner with stakeholders

• Highly organized with strong documentation habits

• Comfortable learning and applying new technologies as environments evolve
  
  Experience within Azure Cloud

Education and certifications

• Bachelor’s degree or equivalent professional experience

• Certifications are a plus but not required, including:

  • Microsoft Windows Server and Desktop certifications

  • SharePoint or OnBase certifications

  • VMware certifications

  • Cisco networking fundamentals

  • Audio and video or collaboration platform certifications

This role is a good fit for someone who enjoys working across systems rather than being siloed, and who wants to support technology that directly impacts day-to-day business operations.

Salary: 80,000 with bonus scructure
Role: Hybrid 

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