A Call Center Representative is responsible for providing customer service and support to policyholders, clients, and potential customers. This role involves answering inquiries, processing claims, providing policy information, resolving billing issues, and assisting with insurance coverage. The representative ensures a positive customer experience while adhering to company policies and industry standards.
This position is fully remote. You must have strong WIFI connection. 

Key Responsibilities:

• Customer Service and Support:

  • Respond to inbound customer calls, emails, or online inquiries promptly and professionally.
  • Assist customers with questions related to policy details, coverage options, and claims processing.
  • Provide guidance to customers in selecting the right insurance products or services based on their needs.

• Claims Assistance:

  • Guide customers through the process of filing insurance claims, ensuring all necessary documentation is provided.
  • Provide status updates on pending claims, including claim approval or denial details.
  • Troubleshoot claim-related issues and escalate unresolved cases to appropriate departments.

• Policy Information and Changes:

  • Provide detailed information on insurance policies, coverage limits, deductibles, and benefits.
  • Assist customers in making policy changes, such as updating personal information, adding or removing coverage, or adjusting premium amounts.
  • Review policy renewal terms and remind customers of upcoming renewals.

• Problem Resolution:

  • Handle customer complaints and resolve issues related to claims, policies, and service in a professional manner.
  • Follow up with customers to ensure satisfaction and ensure issues are fully resolved.
  • Record and document all interactions accurately in the system for future reference.

• Compliance and Accuracy:

  • Ensure all interactions comply with company policies, industry regulations, and legal requirements.
  • Maintain up-to-date knowledge of products, services, and industry trends to provide accurate information to customers.
  • Document all customer interactions clearly and follow the appropriate protocols for escalating complex issues.

Skills and Qualifications:

• Experience: Previous experience in customer service, call center environments, or insurance industry is required.
• Communication Skills: Excellent verbal and written communication skills, with a focus on customer satisfaction and problem-solving.
• Technical Skills: Proficiency in call center software, CRM tools, MS Office Suite, and basic knowledge of insurance-related systems.
• Attention to Detail: Strong attention to detail and accuracy, especially when handling customer data, claims, and billing information.
• Problem-Solving: Ability to think quickly, resolve customer issues efficiently, and maintain professionalism under pressure.

Compensation: 
$13/hr. depending on experience. Fully remote; must have Wifi.  

To apply, please visit www.fuse3solutions.com 

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