Job Title: Patient Account Representative
Department: Revenue Cycle
Pay Range: $17-23/hr 
Position Summary:
We are seeking a detail-oriented and compassionate Patient Account Representative to join our client's Revenue Cycle team. This role is responsible for ensuring the accurate and timely billing, follow-up, and resolution of patient accounts. The ideal candidate will have experience in healthcare billing and collections, excellent communication skills, and a commitment to delivering outstanding service to patients and internal teams.

Key Responsibilities:

• Review and process patient accounts for accuracy and completeness before billing

• Follow up on unpaid claims with insurance companies and patients

• Resolve billing discrepancies and provide necessary documentation to support appeals

• Respond to patient inquiries regarding balances, payment plans, and billing statements

• Assist with posting payments, adjustments, and resolving payment issues

• Maintain compliance with HIPAA and all applicable regulations

• Work collaboratively with other revenue cycle staff to ensure financial goals are met

Qualifications:

• 3-5+ year of experience in medical billing, revenue cycle, or healthcare customer service

• Knowledge of insurance claims processing, EOBs, and billing codes (ICD-10, CPT)

• Strong organizational skills with attention to detail

• Excellent verbal and written communication skills

• Proficiency in EMR systems and Microsoft Office (especially Excel)

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