As a Patient Account Representative, you will be responsible for managing and maintaining patient accounts, handling billing inquiries, processing insurance claims, and ensuring timely and accurate payment collections. Your role will be critical in supporting our mission to provide exceptional patient care while optimizing financial operations within the healthcare facility.

 

• Generate and review patient invoices, statements, and bills.
• Assist patients with billing inquiries, explaining charges, and providing payment options.
• Handle disputes, discrepancies, and billing errors with sensitivity and professionalism.
• Prepare and submit insurance claims to various carriers and government agencies.
• Follow up on unpaid or rejected claims, resolving any issues promptly.
• Coordinate payment arrangements and negotiate payment plans with patients when necessary.
• Initiate and manage the collections process for overdue accounts in compliance with regulations.
• Generate regular reports on accounts receivable, outstanding balances, and revenue trends.
• Adhere to relevant healthcare laws, regulations, and billing guidelines (e.g., HIPAA).
• Communicate effectively with patients, insurance companies, and internal stakeholders.
• Collaborate with other departments such as billing, finance, and clinical staff to resolve complex billing issues.