Call Center Specialist

We are seeking a dependable and customer-focused Call Center Specialist for an immediate temporary opportunity in Oklahoma City. This position will primarily focus on making a high volume of outbound calls to members regarding upcoming insurance plan changes, while also assisting with inbound calls, answering questions, resolving issues, and accurately documenting interactions.

Responsibilities

Place a high volume of outbound calls to members regarding upcoming plan changes
Handle inbound calls and respond to member questions
Provide clear, knowledgeable, and professional customer service
Accurately document calls and member interactions in a call center tracking system
Research questions and work toward timely resolution of member concerns
Prepare workflow referrals and ensure proper follow-up
Maintain confidentiality of sensitive member information
Follow HIPAA and other applicable privacy requirements
Maintain designated schedules and break times to ensure adequate call coverage
Assist with additional administrative projects and tasks as needed

Qualifications

Previous customer service, call center, or administrative/clerical experience
Comfortable making high-volume outbound calls
Strong verbal and written communication skills
Excellent customer service and problem-solving abilities
Strong data entry, documentation, and recordkeeping skills
Ability to manage multiple tasks in a fast-paced environment
Proficiency with Microsoft Office applications
Ability to follow established procedures and handle confidential information
Dependable, organized, accurate, and comfortable working both independently and as part of a team

Preferred Experience:

Experience with outbound calling, health insurance, insurance plan members, government programs, or administrative support is preferred. Bilingual candidates are also encouraged to apply.

This position requires daily use of computers and phones and is fully onsite.

Immediate need – apply today for consideration