Position: Help Desk Technician

Fuse3 Solutions is seeking a customer-focused Help Desk Technician to provide technical support and assistance to end users across a client's organization. This role serves as the first point of contact for IT-related issues and is responsible for troubleshooting hardware, software, network, and system problems while delivering exceptional customer service.

The ideal candidate is a strong communicator with a passion for technology, problem-solving, and helping users resolve technical issues efficiently.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues.
• Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
• Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain computer hardware and software.
• Create, manage, and update user accounts, passwords, and access permissions.
• Document support requests, resolutions, and system changes within the ticketing system.
• Escalate complex technical issues to higher-level IT support personnel when necessary.
• Assist with workstation deployments, upgrades, and equipment replacements.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
• Maintain inventory of IT equipment and technology assets.
• Assist with onboarding and offboarding processes, including equipment setup and user provisioning.
• Educate users on technology best practices and security awareness.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 1+ years of Help Desk, Technical Support, Desktop Support, or IT Support experience preferred.
• Working knowledge of Windows operating systems and Microsoft 365.
• Experience supporting desktop hardware, printers, mobile devices, and common business applications.
• Familiarity with Active Directory, user account administration, and ticketing systems is preferred.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Experience with Active Directory and Azure Active Directory.
• Familiarity with Microsoft Intune, SharePoint, and Teams administration.
• Knowledge of cybersecurity best practices.
• CompTIA A+, Network+, or similar certifications are a plus.
• Experience with remote support tools and IT service management platforms.

Physical Requirements

• Ability to lift and move computer equipment up to 25 pounds.
• Ability to work at a computer workstation for extended periods.
• Occasional travel between office locations may be required.

The pay range for the Help Desk Technician is $42k-$55k/year based on experience. 

To see this and other jobs please visit: http://fuse3solutions.com/

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