Operations Manager – Financial Services (Onsite)

Location: Oklahoma City, OK
Schedule: Full-time, onsite

Position Overview

A well-established financial services organization is seeking an experienced Operations Manager to lead a multi-layered team in a regulated, high-volume environment. This role is ideal for a leader who combines strong people management with data-driven decision-making to improve operational performance, manage risk, and drive continuous improvement.

The Operations Manager will oversee managers and front-line teams, ensure operational controls are effective, and use analytics to support efficiency, quality, and compliance.

Key Responsibilities

Lead, coach, and develop managers responsible for front-line operational teams (12+ indirect reports)
Establish clear productivity, quality, and performance expectations across teams
Analyze operational metrics and trends to identify risks, inefficiencies, and improvement opportunities
Drive process improvement initiatives using data, reporting, and cross-functional collaboration
Ensure operational controls align with internal policies and external regulatory requirements
Partner with audit, compliance, and risk teams to address findings and strengthen controls
Prepare and present analytics-driven performance and risk reporting to leadership
Manage multiple projects and initiatives in a deadline-driven environment
Foster a culture of accountability, engagement, and continuous improvement

Required Qualifications

5 years of experience leading management-level professionals who oversee front-line employees
Bachelor’s degree required
Experience within financial services operations (e.g., mortgage, lending, banking, or other regulated environments)
Strong analytical skills with the ability to translate data into actionable insights
Advanced proficiency in Microsoft Office; strong Excel skills
Demonstrated success implementing operational and process improvements
Experience managing compliance- and risk-focused operational processes
Excellent leadership, communication, and presentation skills
Ability to prioritize, adapt, and lead in a fast-paced environment

Additional Information

This role is fully onsite in Oklahoma City
Candidates must reside in or be able to commute to the area

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