IT Support Technician (Contract-to-Hire)

Location: Oklahoma City, OK
Pay: $18–$19/hour (based on experience)
Duration: 6-month contract to hire

Looking to break into IT or take the next step in your support career? This is a great opportunity to join a well-established company in the OKC area and gain hands-on experience in a professional, fast-paced technology environment. This role offers strong exposure, real responsibility, and the potential to convert to a full-time position.

What You’ll Be Doing

As part of the IT support team, you’ll serve as a key point of contact for employees who need technical assistance. You’ll help diagnose issues, resolve everyday technical problems, and ensure users get back to work quickly and smoothly.

Your day-to-day will include:

• Serving as the first line of support for IT issues submitted via phone, email, walk-ups, and self-service tools

• Gathering details, assessing impact, and prioritizing issues appropriately

• Troubleshooting common problems related to Windows devices, applications, email, remote access, mobile devices, and connectivity

• Escalating more complex issues to specialized support teams while maintaining ownership of the request

• Creating, updating, and closing support tickets while meeting established response and resolution expectations

• Documenting solutions and contributing to internal knowledge resources

• Identifying repeat issues and flagging trends to leadership

• Assisting with basic user account administration, including access management and security tokens

What We’re Looking For

• Prior experience in a help desk, service desk, or technical support role (professional or academic)

• Comfortable working in a Windows 11 environment

• Solid understanding of PC setup, configuration, and basic troubleshooting

• Familiarity with ticketing systems (ServiceNow experience is a plus, not required)

• Strong communication skills and a customer-first mindset

• Ability to stay organized, manage multiple requests, and follow issues through to resolution

Why This Role?

• Contract-to-hire: prove yourself and convert to full-time

• Competitive hourly pay with room to grow

• Excellent exposure to enterprise IT environments

• Foot-in-the-door opportunity with a respected company in Oklahoma City

• Great fit for early-career IT professionals or support technicians ready for their next move
  
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