This role is designed for someone who loves teaching, understands how adults learn, and knows how to bring Epic EHR training to life. The Epic Trainer II functions as a senior educator and curriculum architect, shaping the full training experience for users across the organization. You’ll collaborate with application teams, training leadership, and operational partners to build a learning program that drives strong adoption and proficiency in Epic.

What You’ll Do

In this role, you’re the go-to expert for creating and maintaining a high-quality Epic training journey. You will:

• Build and refine training materials so they’re clear, relevant, and user-friendly.

• Keep training environments aligned with production and other Epic systems.

• Design learning strategies, map out training needs, and determine the size and scope of learner groups.

• Create everything from e-learning and updated lesson plans to interactive workshops and hands-on demonstrations.

• Lead engaging training sessions that not only educate but boost confidence.

• Evaluate, coach, and credential trainers to ensure consistent quality and Epic proficiency.

• Educate training teams on new Epic features and system enhancements.

• Support users directly by answering questions, resolving issues, and offering individual coaching.

• Cultivate a “No User Left Behind” mindset that encourages strong adoption and positive user experience.

• Mentor junior trainers and help support a collaborative, team-oriented culture.

What You Bring

• Bachelor’s degree.

• 3–5 years of experience in IT, clinical operations, or a related area.

• Ability to earn Epic certification in the assigned module(s) within 3 months of hire.

• Strong understanding of instructional design and adult learning principles.

• Comfortable adjusting teaching styles and materials to match changing needs.

• Clear, confident communication skills—both written and spoken.

• Skilled at presenting to groups and handling questions or challenges on the spot.

• Analytical mindset with strong organizational abilities.

• Ability to work independently and within team environments.

• Familiarity with clinical workflows and healthcare terminology.

• General IT knowledge; interface experience a plus.

• Ability to travel regionally and drive to assigned sites.
  
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