Job Title: Intake Specialist
Location: Norman, OK

Overview:
The Intake Specialist supports women seeking services for Women’s Development. This role provides direct client assistance, conducts intake assessments, coordinates day services, and ensures a welcoming and organized environment.

Key Responsibilities:

• Greet and assist clients accessing day services such as showers, laundry, and hygiene supplies

• Conduct intake interviews and maintain accurate client records

• Provide information, referrals, and crisis intervention as needed

• Teach life skills classes and lead house rules meetings

• Receive, organize, and distribute donations and supplies

• Coordinate with agency departments to ensure smooth operations

• Transport clients using agency vehicles as needed

• Supervise volunteers and interns

Qualifications:

• High school diploma or GED required; Associate’s degree preferred

• Valid Oklahoma driver’s license

• Bilingual (English/Spanish) preferred

• Strong communication, organization, and interpersonal skills

• Proficient in Microsoft Office

• Ability to handle crisis situations calmly and professionally

Physical Requirements:

• Ability to lift up to 20 lbs regularly (up to 50 lbs occasionally)

• May sit, stand, or walk for long periods

• Must be able to drive agency vehicles

Work Environment:
Fast-paced setting serving individuals experiencing homelessness or financial hardship. Requires flexibility, compassion, and strong boundaries.

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