Customer Support Specialist – Call Center

Oklahoma City, OK

Our client is seeking a Customer Support Specialist to join their dynamic and growing call center team. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about providing outstanding customer service in a professional setting.

Key Responsibilities of Customer Support Specialist:

• Respond to inbound calls and assist customers with account inquiries, transactions, and general questions

• Deliver accurate information with professionalism, empathy, and efficiency

• Maintain confidentiality while handling sensitive customer data

• Resolve issues with a solutions-focused approach, ensuring a positive customer experience

• Accurately document all customer interactions and maintain up-to-date account records

• Coordinate with internal teams to ensure seamless service and follow-through on customer needs

Requirements of Customer Support Specialist:

• At least 1 year of experience in a customer-facing role

• Minimum of 1 year of cash handling experience (banking, retail, hospitality, etc.)

• Strong communication, active listening, and problem-solving skills

• Comfortable working both independently and as part of a collaborative team

• Proficiency with basic computer systems and customer service software

• High school diploma or equivalent

Preferred Qualifications of Customer Support Specialist:

• Previous experience in a call center or financial services environment

• Bilingual (English/Spanish) skills are a plus

Compensation: $17–18/hour, depending on experience

Apply now at: https://fuse3solutions.com/

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